Conflict Management for Organizations

Conflict management begins with effective communication.

Conflict management skills are rarely taught as core curriculum in education, which means most of us enter the workplace with little to no knowledge of how to prevent or manage conflict. Time and energy spent on improving communication, at all levels of an organization, will result in a more cohesive, collaborative and trusting environment.
Consider the time and expense you are already putting into professional development. Is there follow through from employees after a conference or a course? Is your investment having the impact you really want and need? That’s where my service is different. Follow through and accountability are built in so that your investment in growth and development is actually getting the results you need.
Let me show you how building capacity in your team can positively impact your budget, employee retention, and ultimately, better service for your clients.

Let’s stop putting out fires and instead build a foundation for effective communication that will help to minimize conflict and create a culture of growth and development at all levels of your organization.

Strategic Planning Session

It all begins with a Strategic Planning Session. I find it is very valuable to spend the time together coming up with an intentional plan for how best to use my services. This will help to identify the goals you are working toward so that we come up with the best plan to get you there.

Exciting ideas for how we could work together may include:

  • One to one coaching

  • Group/Team coaching

  • Workplace Mediation

  • Workshops

  • Working through a particular issue or urgent matter

  • Assisting a committee or team to lay out communication guidelines on a new project

  • Assisting middle and upper management to create effective internal written and/or verbal communications

  • Coaching on effective written and verbal communication with those you are serving

  • These are just suggestions! The sky is the limit, let’s get creative!

Imagine having a neutral expert, within easy reach, to help you build a workplace culture that not only values but actually invests in communication, collaboration, trust and growth.

Did you know?

  • 85% of employees deal with conflict on some level

  • 34% of conflict occurs among front-line employees

  • Employees spend 2.1 hours a week dealing with a conflict

  • 54% of employees believe managers could handle disputes more effectively by addressing underlying tensions when they surface

  • 31% of managers think they handle disagreements well but only 22% of non-managers agree

  • 70% believe managing conflict is a critically important leadership skill

  • 95% of employees who have received conflict resolution and communication training report it has helped them navigate workplace conflict positively and seek mutually beneficial outcomes

Let’s Get Started!

Not located in Victoria, BC? No problem. We can work together online or I can travel to your community.

My Story

Raised in Ontario, I moved to Victoria over 20 years ago. The coast is now my home and I can’t imagine living anywhere else. I enjoy spending time with my family and friends in this beautiful little part of the world.

I have worked in the non-profit sector for over 25 years. I have had the privilege of being invited to the table in family homes, community organizations, indigenous communities, schools and government offices. When families and professionals are looking for someone to bring a high level of empathy, understanding, problem solving and conflict resolution they call me. It is not a privilege I take lightly and I am humbled by what I continue to learn from others.

It is this valuable experience of working with diverse individuals and groups that I bring with me to all of my conflict management services.

What My Customers Say

“Lori has worked with the ‘Namgis First Nation administration and staff several times in the areas of mediation, communication skills, individual and group coaching and conflict management. We’ve found her services very valuable and insightful. Lori has been very helpful in assisting management and staff to navigate difficult conversations in a way that feels safe and supportive.”

Robin Henry – Director of Human Resources Assembly of First Nations
and Former Director of Human Resources ‘Namgis First Nation

“Lori is a skilled communicator, problem-solver and mediator. We have used Lori to assist with workplace conflict in very difficult situations. Each time she has been able to bring the parties to agreement and a positive path going forward.”

Ellen Tarshis – Executive Director Community Living Victoria

“Lori spoke at an eWomenNetwork event where she provided very interesting, informative and practical strategies for developing better relationships with co-workers and managing conflict in both in our professional and personal lives. She has a warm and engaging approach to speaking and comes across as engaging and informative. I highly recommend her as a speaker, and also as a mediator.”

Jane Johnston – Realtor and Former Managing Director of eWomen Network Victoria Chapter

Contact me Today

Please get in touch if you have any questions or would like to schedule a free consultation.
If you would prefer a phone call please leave your phone number with your message.

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